Refund Policy - no hidden clauses
Refund Policy
We've made the the Refund Policy as straight forward as we can, no hidden clauses and no fine print. If there's anything you're unsure of please don't hesitate to contact us.
Online Subscription Refund Policy
We will charge your credit card with the monthly membership fee at the start of your membership. We will continue to charge your credit card or PayPal account on a monthly basis until you cancel your membership. So for example, if you joined on May 5 your credit card will be charged on May 5; June 5; July 5; and so on until you cancel your membership. You may cancel your membership with us by notice in writing (an email is sufficient), or by selecting the "Cancel My Membership" option in the "My Account" part of the web site. You can do this at any time without incurring a cancellation fee. Upon canceling your membership, no further fees will be charged.
Annual Plan
We will charge your credit card with the annual membership fee at the start of your membership. We will continue to charge your credit card or PayPal account on an annual basis until you cancel your membership. So for example, if you joined on May 5, 2008 your credit card will be charged on May 5, 2009; May 5, 2010; May 5, 2011; and so on until you cancel your membership. We will send you a courtesy reminder by email when fees become due prior to that fee being charged to your credit card. You may cancel your membership with us by notice in writing (an email is sufficient) by selecting the "Cancel My Membership" option in the "My Account" part of the web site. You can do this at any time without incurring a cancellation fee. Upon canceling your membership, no further fees will be charged.